Question 1

What is MONOIC?

Accepted Answer

MONOIC is a premium streetwear brand founded in Colombia. We design and produce high-quality garments for people who reject the conventional path and choose to build something of their own. Each collection blends references from contemporary luxury with a global streetwear aesthetic — resulting in pieces that look, feel, and wear differently.

Question 2

Where are MONOIC products made?

Accepted Answer

Every product is designed and manufactured in Colombia to the highest production standards. Made in Colombia isn't just a label detail — it's part of what makes MONOIC different.

Question 3

Where can I buy MONOIC officially?

Accepted Answer

The only official sales channels are our website at int.monoicstudios.com and our network of authorized stockists. Any product sold outside these channels is not covered by our authenticity guarantee or brand warranty.

Question 4

How does MONOIC clothing fit?

Accepted Answer

Most of our garments are designed with an oversized fit — relaxed, with a wide silhouette and easy drape. When the fit differs (boxy, regular, etc.), we specify it clearly in the product description. If you're unsure about a specific piece, reach out before you order.

Question 5

How do I find my size?

Accepted Answer

Every product page includes a size guide with the actual garment measurements in centimeters. We recommend measuring a garment you already own and comparing it to the guide. If you're between two sizes and want a more structured look, go with the smaller size. If you prefer more room, size up.

Question 6

What materials are MONOIC garments made from?

Accepted Answer

We use carefully selected materials for each product category. T-shirts are made from heavyweight cotton with 3D and no-feel screenprint techniques. Hoodies and crewnecks are constructed in premium French terry. Knitwear uses point-knit fabrics selected for texture and durability. The exact composition of each piece is listed in the product description.

Question 7

How do I care for my MONOIC garments?

Accepted Answer

Always wash inside out in cold water on a gentle cycle. Air dry — never use a dryer. Do not iron directly over prints. On the first wash, wash separately with a mild detergent and avoid letting the soap come into direct contact with the fabric, as the dyes may bleed. Full care instructions are also on the inner label of each garment.

Question 8

What payment methods do you accept?

Accepted Answer

All payments are processed securely through Shopify Payments. We accept all major credit and debit cards including Visa, Mastercard, American Express, and Diners Club, as well as Apple Pay, Google Pay, and Shop Pay.

Question 9

Can I cancel or modify my order?

Accepted Answer

You can request a cancellation or correct your shipping details by emailing support@monoicstudios.com within 12 hours of placing your order. Once your order has been shipped, we can no longer guarantee cancellation. If you entered the wrong shipping address and your package has already been dispatched, any additional costs that arise will be your responsibility.

Question 10

Do you ship worldwide?

Accepted Answer

Yes, we ship to any country in the world via DHL. Shipping rates and delivery times vary depending on your location and are calculated at checkout.

Question 11

How long will my order take to arrive?

Accepted Answer

Orders are processed within 1 business day. During special drops, holidays, or high-volume periods, processing may take a bit longer. Once shipped, delivery typically takes 2 to 6 business days depending on your location.

Question 12

Is there free shipping?

Accepted Answer

Yes. Orders over $150 USD qualify for free standard shipping within North and South America. For other regions, shipping costs are calculated at checkout.

Question 13

Are customs duties and import taxes included?

Accepted Answer

No. Shipping costs do not include customs duties, import taxes, or any additional fees that may be charged by your country's customs authority. These charges are the sole responsibility of the customer and are beyond our control. For any concerns, reach out to us at support@monoicstudios.com.

Question 14

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with your DHL tracking number and a direct link to follow your package in real time.

Question 15

Do you accept returns or exchanges on international orders?

Accepted Answer

International orders are final sale. We do not accept returns or exchanges on orders shipped outside of Colombia. If an exception is considered, all shipping costs, customs duties, and import taxes associated with sending the item back must be covered entirely by the customer.

Question 16

What if my international order arrives defective?

Accepted Answer

If you receive a product with a manufacturing defect, contact us immediately at support@monoicstudios.com with photos of the defect and your order number. We'll review your case and work toward a resolution.

Question 17

How do MONOIC drops work?

Accepted Answer

MONOIC releases products in limited collections called drops. Each drop has a set release date and time. Some drops offer early access to newsletter subscribers and close friends before opening to the general public. Once a product sells out, it typically does not get restocked — every piece is produced in limited quantities by design.

Question 18

Will sold-out products be restocked?

Accepted Answer

Most of our products are produced in limited runs and are not restocked once they sell out. Occasionally we may restock specific colorways or bestsellers — when that happens, we announce it through our Instagram and newsletter first.

Question 19

Where can I buy MONOIC in a physical store?

Accepted Answer

MONOIC is available through a network of authorized stockists in several countries including Panama, Israel, and Mexico. Reach out to us directly and we'll point you to the nearest location.

Question 20

How can I become an authorized MONOIC stockist?

Accepted Answer

If you own a store and are interested in carrying MONOIC, email us at wholesale@monoicstudios.com with details about your business and location. Our team will review your inquiry and follow up with you.

Question 21

How do I stay updated on new drops and collections?

Accepted Answer

Follow us on Instagram (@monoic_studios) and TikTok (@monoic_studios) — new drops are announced there first. You can also join our newsletter to get early access and updates directly to your inbox.

Question 22

Do you have gift cards?

Accepted Answer

Yes. You can purchase a MONOIC gift card directly on the website and send it to anyone you'd like. It's the perfect option when you want to give something special without worrying about sizing or preferences.

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