Black Friday · November 18 to 30, 2026
During Black Friday the free shipping threshold is suspended. All orders pay the shipping rate for their destination, calculated at checkout.
Extended processing times. Due to order volume, dispatch can take up to 3 business days longer than usual. DHL transit times below start from dispatch, and customs clearance can add further time. Orders are dispatched in the order they are received.
Duties and taxes are not included and are charged by your country on delivery, as described below. Full campaign conditions are in the Black Friday terms and conditions. Outside these dates, the standard policy below applies.
Shipping
All orders ship from Bogotá, Colombia via DHL Express. Every package is insured and trackable.
Rates & delivery times
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United States — $15. Free over $200. 3–5 business days.
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Europe & UK — $25. Free over $200. 5–8 business days.
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Latin America — $25. 5–8 business days.
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Rest of world — $30. 8–12 business days.
Free shipping over $200 is suspended from November 18 to 30, 2026 for Black Friday.
Orders are dispatched within 1–2 business days. Delivery times start from dispatch and are estimates: customs clearance can add time and is outside our control.
From November 18 to 30, 2026, dispatch can take up to 3 additional business days due to Black Friday order volume.
Duties & taxes
Import duties and taxes are not included in your order total. Your country may charge them on delivery, and they're paid by you directly to the carrier or customs authority. Amounts vary by country and order value.
DHL will contact you if any payment is required before delivery.
Refused or unclaimed packages
If you refuse delivery, don't pay the required duties, or the package can't be delivered for reasons outside our control, it will be returned to us in Bogotá.
In that case, we'll refund your order minus the original shipping cost, the return shipping cost, and any customs charges incurred. This can be a significant portion of your order.
Please make sure you're able to receive and clear your package before ordering.
Address accuracy
Enter your full address, including apartment or unit number, and a phone number DHL can reach. We're not responsible for orders lost or delayed due to incorrect or incomplete addresses.
If a package is returned because of an address error, reshipping is at your cost.
Tracking
You'll receive a tracking number by email once your order ships. If you don't see it, check your spam folder before contacting us.
Damaged or missing items
Inspect your package on arrival. If anything is damaged or missing, email support@monoicstudios.com within 5 days of delivery with photos and your order number.
Questions
support@monoicstudios.com
Last updated November 11, 2026, 10:45 a.m. (Bogotá)
